Not specified (assumed to be in-office as the position is located at dmv headquarters).
Statewide driver licensing program oversight
Digital platform modernization experience
Regulatory and data integrity management
The North Carolina Department of Transportation is seeking a Director of Driver Services to provide strategic and operational leadership for their driver services program. This role involves modernizing service delivery, ensuring compliance with laws, and leading a customer-focused workforce within the DMV
Job Summary
The Director of Driver Services serves on the NCDMV senior leadership team to provide strategic and operational leadership for the statewide Driver Services program.
This role is responsible for executing key components of the NCDMV Strategic Plan by modernizing service delivery across more than 115 Driver License Offices and digital platforms.
The position acts as the principal advisor on Driver Services operations and the primary liaison to executive leadership and legislative stakeholders.
Matching Summary
Match Score: 85
The North Carolina Department of Transportation is seeking a Director of Driver Services to provide strategic and operational leadership for their driver services program. This role involves modernizing service delivery, ensuring compliance with laws, and leading a customer-focused workforce within the DMV.
Salary
NC22/Salary Range-$75,925 - $148,054; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Statewide driver licensing program oversight
Digital platform modernization experience
Regulatory and data integrity management
Fiscal and personnel function management
Legislative stakeholder liaison capabilities
Nice-to-have
Customer-focused service delivery design
Collaborative inclusive work environment creation
Data-driven decision making commitment
Process improvement and quality management knowledge
Key Requirements
Bachelor's degree from an accredited institution
Three years of program experience in assigned area
Two years of managerial experience with significant decision-making authority