Sr Associate Technical Support Engineer-paradox

Vngfw

Troubleshoot complex account configurations
Sql queries for data investigation
Configure client sso, sftp, ssh
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm.
  • We’re looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Troubleshoot complex account configurations
  • SQL queries for data investigation
  • Configure client SSO, sFTP, SSH
  • RESTful API calls with Postman/Bruno
  • AI troubleshooting tools and LLM observability

Nice-to-have

  • Creative approach and eager to learn
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Flexible work schedules
  • Work-life balance and wellbeing

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years validating XML, JSON, CSV formats
  • 1+ years experience with JIRA, Microsoft Office, VS Code
  • 1+ years experience with data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter