Service Delivery Manager – Absence & Disability Management

TELUS Health

Multiple Locations
**
Operational oversight
Client partnership
Claims expertise
** TELUS Health is seeking a Service Delivery Manager for Absence & Disability Management to oversee client program goals through effective administration and operational oversight. The role emphasizes leadership, client partnership, and adherence to legal compliance, while promoting continuous improvement and high-quality service delivery. **

Job Summary

  • The Service Delivery Manager is responsible for supporting Absence and Disability Management client program goals through effective administration, operational oversight, and client partnership.
  • Assist in the development, documentation, and ongoing enhancement of process flows and best practices to support compliance, efficiency, quality, continuous improvement, and customer service.
  • TELUS Health offers a competitive compensation and total rewards package designed to support your physical, mental, and financial well-being.

Matching Summary

Match Score: 75

** TELUS Health is seeking a Service Delivery Manager for Absence & Disability Management to oversee client program goals through effective administration and operational oversight. The role emphasizes leadership, client partnership, and adherence to legal compliance, while promoting continuous improvement and high-quality service delivery. **

Skills & Requirements

Must-have

  • Operational oversight
  • Client partnership
  • Claims expertise
  • Process improvement
  • People leadership

Nice-to-have

  • Continuous improvement initiatives
  • Human-centered leadership
  • Remote-first environment
  • Empathy and expertise

Key Requirements

  • Minimum 2 years management experience
  • 5+ years case management experience (asset)
  • Strong knowledge of U.S. leave and disability management
  • In-depth knowledge of federal, state, and municipal leave legislation
  • Demonstrated client and account management experience
  • Post-secondary degree or diploma (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter