Patient & Guest Services Representative

Baystate Health

Springfield, MA, US
Base: $17.98 - $24.12 ph; bonus/equity: not specif...
Process admissions and related transactions
Collect demographic and insurance information
Adhere to call guides and flows
The role involves receiving and assessing requests from patients, providers, and payors while coordinating accurate information exchange

Job Summary

  • The role involves receiving and assessing requests from patients, providers, and payors while coordinating accurate information exchange.
  • Employees must process all assigned admissions, collect necessary clinical data, and handle post-mortem documentation including death certificates.
  • The position requires working a 24-hour weekly schedule on the second shift with every other weekend and holiday rotation.

Matching Summary

The role involves receiving and assessing requests from patients, providers, and payors while coordinating accurate information exchange.

Salary

Base: $17.98 - $24.12 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process admissions and related transactions
  • Collect demographic and insurance information
  • Adhere to call guides and flows
  • Maintain monthly QA thresholds
  • Complete Circle of Life responsibilities

Nice-to-have

  • Offers constructive ideas for solving problems
  • Encourages assessment and feedback from peers
  • Communicates in a professional manner

Key Requirements

  • Minimum of 90 days experience as an ASR I
  • Successfully completed departmental orientation
  • GED or HiSET required
  • Certified Medical Terminology within one year of hire

Work Rights

Not specified

Tailored Resume

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