Customer/ Senior Customer Success Manager, Sales/service Cloud

Salesforce UK

Johannesburg, South Africa
Ai crm
Customer success
Technical customer success
The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers

Job Summary

  • The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers.
  • As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions.
  • The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.

Matching Summary

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers.

Skills & Requirements

Must-have

  • AI CRM
  • customer success
  • technical customer success
  • SaaS platform use
  • project leadership
  • technology consulting
  • solutions development
  • technical architecture
  • solutions architecture
  • cross-functional team leadership
  • high-severity case advocacy

Nice-to-have

  • passionate about bettering business
  • driving innovation
  • keeping core values
  • level-up career
  • exceptional communicator
  • professionalism
  • forming relationships
  • excellent collaboration skills
  • learn new technologies quickly

Key Requirements

  • 8+ years relevant industry expertise
  • 2+ years in Salesforce Ecosystem
  • Salesforce product certifications
  • Degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter