Onsite Lead It Support Engineer

Unisys UK

Not specified; not specified; pension, life assura...
**
Lead and mentor onsite engineers
Coordinate daily incident response activities
Ensure adherence to sla standards
** Unisys UK is seeking an Onsite Lead IT Support Engineer to manage a team of customer-facing engineers, ensuring high-quality service delivery and client satisfaction. The ideal candidate should have strong leadership skills, technical expertise, and a proactive approach to IT support. **

Job Summary

  • The role involves leading a team of customer-facing engineers to ensure seamless service delivery and client satisfaction.
  • Unisys offers an international work environment with worldwide opportunities and a commitment to Diversity, Equity, and Inclusion.
  • Employees benefit from a comprehensive compensation model including pension, life assurance, private medical options, and various incentive programs.

Matching Summary

Match Score: 75

** Unisys UK is seeking an Onsite Lead IT Support Engineer to manage a team of customer-facing engineers, ensuring high-quality service delivery and client satisfaction. The ideal candidate should have strong leadership skills, technical expertise, and a proactive approach to IT support. **

Salary

Not specified; Not specified; Pension, Life Assurance, Private Medical Option included

Skills & Requirements

Must-have

  • Lead and mentor onsite engineers
  • Coordinate daily incident response activities
  • Ensure adherence to SLA standards
  • Plan and allocate field resources
  • Provide technical troubleshooting guidance

Nice-to-have

  • Strong leadership and communication skills
  • Proactive approach to service delivery
  • Commitment to continuous improvement
  • Collaboration with cross-functional teams
  • Focus on customer satisfaction

Key Requirements

  • High School Diploma or GED required
  • 4–6 years of experience in IT support
  • Technical certification or Associate Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter