Premier Customer Care Specialist

FEDERAL EXPRESS (SINGAPORE) PTE LTD

Islandwide
Sgd 6,035 - 10,260 / monthly pm
On-site
Onboarding
Product support
Customer experience
Job Description & Requirements Premier Customer Management, Basic Process Onboarding, Business Reviews, Customer Support Readiness & Training, Customers Requirement Gathering Process, Design and Deliver Customized/Tailor Made Solutions, Driving Customer Quality, Escalated Issue Resolution, Issue Resolution, Oversee All Representative Activities (including Coaching & Monitoring), Relationship Management, Revenue Achievement/Growth, Run and Provide Customized Reporting, SOP Development, Specialty Product Support, Tracking & Monitoring Solutions (including Prevention) Education: Bachelor’s degree or equivalent Experience: Four (4) years of customer contact experience

Matching Summary

Match Score: 85

Job Description & Requirements Premier Customer Management, Basic Process Onboarding, Business Reviews, Customer Support Readiness & Training, Customers Requirement Gathering Process, Design and Deliver Customized/Tailor Made Solutions, Driving Customer Quality, Escalated Issue Resolution, Issue Resolution, Oversee All Representative Activities (including Coaching & Monitoring), Relationship Management, Revenue Achievement/Growth, Run and Provide Customized Reporting, SOP Development, Specialty Product Support, Tracking & Monitoring Solutions (including Prevention) Education: Bachelor’s degree or equivalent Experience: Four (4) years of customer contact experience

Salary

SGD 6,035 - 10,260 / Monthly

Skills & Requirements

Must-have

  • Onboarding
  • Product Support
  • Customer Experience
  • Relationship Management
  • Customer Quality

Nice-to-have

  • Revenue Growth
  • Customer Management
  • Customer Service Training
  • Prevention
  • Education

Key Requirements

  • Minimum 4 years experience

Work Rights

Tailored Resume

Cover Letter