Ict Service Delivery Manager

Brunswick Group

New York, United States
Base: $150,000 - $160,000; bonus: annual discretio...
On-site
5 years ict helpdesk management experience
Microsoft 365 and entra id knowledge
Regional budget management skills
The role involves leading a distributed support team across Americas offices to ensure high-level service delivery and customer satisfaction

Job Summary

  • The role involves leading a distributed support team across Americas offices to ensure high-level service delivery and customer satisfaction.
  • Candidates must possess hands-on technical knowledge of Microsoft 365, Azure, Intune, and familiarity with video conferencing tools.
  • The position offers a base pay range of $150,000 - $160,000 along with comprehensive benefits including medical insurance and a 401(k) plan.

Matching Summary

The role involves leading a distributed support team across Americas offices to ensure high-level service delivery and customer satisfaction.

Salary

Base: $150,000 - $160,000; Bonus: Annual discretionary bonus contingent upon performance; Benefits: Medical, Dental, Vision, 401(k) with match

Skills & Requirements

Must-have

  • 5 years ICT Helpdesk management experience
  • Microsoft 365 and Entra ID knowledge
  • Regional budget management skills
  • Vendor and supplier management
  • ITIL principles understanding

Nice-to-have

  • Experience in professional services environment
  • Strong leadership presence
  • Proactive service-oriented approach
  • Mentoring and team development skills

Key Requirements

  • Minimum 5 years ICT Helpdesk management experience
  • Medium-sized team management across multiple locations
  • Regional budgeting and cost management experience

Work Rights

Not specified

Tailored Resume

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