Base: $41,600.00 - $75,200.00; bonus/equity: not s...
Onsite (lorton, va)
Active dod top secret/sci clearance required
Experience with servicenow itsm or jira
Strong human centered design and ux skills
Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent to provide technical support within a government contract for the U.S. Department of the Air Force. The role involves account management, troubleshooting, and delivering high-quality customer service in a fast-paced IT environment
Job Summary
This mission essential position supports the US Department of the Air Force within a comprehensive enterprise IT environment spanning multiple classification levels.
The role requires delivering high-quality customer service while adhering to strict service level agreements and resolving routine technical problems efficiently.
Leidos seeks candidates who disrupt the status quo and refuse to fail, emphasizing innovation and forward-thinking solutions over traditional approaches.
Matching Summary
Match Score: 85
Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent to provide technical support within a government contract for the U.S. Department of the Air Force. The role involves account management, troubleshooting, and delivering high-quality customer service in a fast-paced IT environment.
Salary
Base: $41,600.00 - $75,200.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Active DoD Top Secret/SCI clearance required
Experience with ServiceNow ITSM or JIRA
Strong Human Centered Design and UX skills
Proven help desk ticketing system experience
Ability to work in classified environments
Nice-to-have
Experience with Network Operations Center
Knowledge of Air Force Life Cycle Management
ITIL or PMP certification preferred
Experience improving customer experience
Creative problem-solving abilities
Key Requirements
Bachelor's degree with 1 year experience or High School diploma with 2 years
U.S. Citizen status mandatory
Active COMPTIA Security+ certification or ability to obtain prior to start
Active DoD Top Secret/SCI clearance or ability to obtain SCI