Product Support Representative - Amer - Mission+

ATR (Airbus/Leonardo)

Waterloo, Ontario, Canada
Not specified; competitive group benefits plan inc...
3 days onsite
4+ years professional support experience
Strong problem-solving and analytical skills
Excellent written and verbal communication
The job posting is for a Product Support Representative at ATR (Airbus/Leonardo) in Waterloo, Ontario. The role focuses on deploying and supporting digital solutions for the aviation industry, requiring strong customer interaction, problem-solving skills, and technical knowledge. ###

Job Summary

  • The Product Support Representative serves as the primary technical interface for deploying Mission+ Digital Solutions to airline customers worldwide.
  • Candidates must possess strong problem-solving abilities to resolve complex technical queries and manage customer backlogs effectively.
  • The role offers a hybrid working environment with flexible hours, comprehensive benefits, and access to a flight simulator game room.

Matching Summary

Match Score: 85

The job posting is for a Product Support Representative at ATR (Airbus/Leonardo) in Waterloo, Ontario. The role focuses on deploying and supporting digital solutions for the aviation industry, requiring strong customer interaction, problem-solving skills, and technical knowledge. ###

Salary

Not specified; Competitive group benefits plan included

Skills & Requirements

Must-have

  • 4+ years professional support experience
  • Strong problem-solving and analytical skills
  • Excellent written and verbal communication
  • Ability to conduct customer training sessions
  • Experience with ticketing and project management tools

Nice-to-have

  • Knowledge of Big Data and Artificial Intelligence
  • Familiarity with aviation regulations
  • Proactive continuous improvement mindset
  • Experience in flight operations or maintenance
  • Ability to work autonomously on-site

Key Requirements

  • Degree in Engineering, IT, Computer Science or equivalent
  • Minimum 4 years of professional support experience
  • Fluent in written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter