Customer Service Representative – Concierge Service Team - Freedom Fertility

The Cigna Group

Base: $17.75 - $19.00 usd ph; bonus/equity: eligib...
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Minimum 1 year customer service experience
High school diploma or ged required
Strong attention to detail and accuracy
** The Cigna Group is seeking a Customer Service Representative for their Concierge Service Team within Freedom Fertility, a fully remote position focused on providing exceptional support to patients navigating fertility challenges. The ideal candidate will possess strong communication skills, empathy, and at least one year of customer service experience. **

Job Summary

  • This role involves using empathy and listening skills to help patients achieve their dreams of having a family through fertility services.
  • Employees will coordinate fertility plans and medications between patients and physicians while ensuring 100% follow-up on customer issues.
  • The company offers comprehensive benefits including health coverage effective day one, 401K with company match, and paid time off.

Matching Summary

Match Score: 75

** The Cigna Group is seeking a Customer Service Representative for their Concierge Service Team within Freedom Fertility, a fully remote position focused on providing exceptional support to patients navigating fertility challenges. The ideal candidate will possess strong communication skills, empathy, and at least one year of customer service experience. **

Salary

Base: $17.75 - $19.00 USD per hour; Bonus/Equity: Eligible for annual bonus plan; Benefits: Medical, dental, vision, 401K match, tuition assistance

Skills & Requirements

Must-have

  • Minimum 1 year customer service experience
  • High School Diploma or GED required
  • Strong attention to detail and accuracy
  • Excellent written and verbal communication skills
  • Knowledge of Microsoft Office Suite

Nice-to-have

  • Empathetic and fun-loving personality
  • Ability to handle sensitive medical topics
  • Flexible schedule availability including weekends
  • Experience with pharmacy coordination

Key Requirements

  • 1 year of customer service experience
  • High School Diploma or GED
  • Willingness to work flexible schedule

Work Rights

Not specified

Tailored Resume

Cover Letter