Executive It Support Lead

Smbc Global Foundation Inc

New York, NY, US
Base: $145,000.00 - $195,000.00; bonus/equity: ann...
On-site
Executive it support
End-user support leadership
Servicenow
As the Executive IT Support Lead for the Americas Division, you will play a critical leadership role within the Technology Operations team, shaping and enhancing Technology Operations support and driving continuous improvement in the end-user experience

Job Summary

  • As the Executive IT Support Lead for the Americas Division, you will play a critical leadership role within the Technology Operations team, shaping and enhancing Technology Operations support and driving continuous improvement in the end-user experience.
  • Your responsibilities will include resolving complex technical challenges, mentoring site leads, and supporting technology modernization initiatives, presenting a unique opportunity to make a meaningful contribution to SMBC’s ongoing digital transformation efforts.
  • SMBC offers a competitive portfolio of benefits to its employees, and the anticipated salary range for this role is between $145,000.00 and $195,000.00, with potential for an annual discretionary incentive award.

Matching Summary

As the Executive IT Support Lead for the Americas Division, you will play a critical leadership role within the Technology Operations team, shaping and enhancing Technology Operations support and driving continuous improvement in the end-user experience.

Salary

Base: $145,000.00 - $195,000.00; Bonus/Equity: Annual discretionary incentive award; Benefits: Competitive portfolio of benefits

Skills & Requirements

Must-have

  • Executive IT Support
  • End-user support leadership
  • ServiceNow
  • SCCM
  • Windows 10/11 Support
  • Citrix Virtual Environments

Nice-to-have

  • Proactive technology needs anticipation
  • Continuous service improvement
  • Collaboration with internal teams
  • Mentoring junior staff

Key Requirements

  • 8-10+ years end-user support experience
  • Relevant Certification / Education
  • Microsoft Active Directory
  • Microsoft Windows Desktop Operating Systems
  • Microsoft Office/SharePoint/Teams/OneDrive
  • Microsoft SCCM
  • Citrix Workspace/XenDesktop
  • Core networking concepts
  • 2-3 Years leadership experience preferred

Work Rights

Not specified

Tailored Resume

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