Director, Customer Experience & Journey Design

Prudential

15-20 years customer experience experience
Customer journey mapping expertise
Senior stakeholder influence skills
The role is critical in leading the development of Group Customer frameworks to elevate customer experience across the organization

Job Summary

  • The role is critical in leading the development of Group Customer frameworks to elevate customer experience across the organization.
  • Responsibilities include defining best-in-class customer journeys that support strategic business goals and reflect aspirational experience standards.
  • The position requires embedding a customer-centric culture through targeted initiatives that build mindset and capability across the Group.

Matching Summary

The role is critical in leading the development of Group Customer frameworks to elevate customer experience across the organization.

Skills & Requirements

Must-have

  • 15-20 years customer experience experience
  • Customer journey mapping expertise
  • Senior stakeholder influence skills
  • Experience validation methodologies
  • Cultural transformation leadership

Nice-to-have

  • Insurance industry background
  • Asian markets experience
  • Passion for customer-centricity
  • Advanced degree preferred
  • Program management excellence

Key Requirements

  • Bachelor's degree required, advanced degree preferred
  • 15-20 years of CX and service design experience
  • Proven ability to influence senior stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter