Front Office Manager H/f

Mondrian Bordeaux les Carmes

Bordeaux, France
On-site
Coordinate reception, concierge, and reservation teams
Ensure client satisfaction from check-in to check-out
Manage team schedules and time-off requests
The Mondrian Bordeaux les Carmes is seeking a Front Office Manager to lead their reception team in a luxury lifestyle hotel. The ideal candidate will ensure exceptional guest experiences, manage team training, and maintain high service standards

Job Summary

  • Join the opening team of a unique 5* Luxury Lifestyle Hotel, Mondrian Bordeaux les Carmes, designed by Philippe Starck.
  • As Front Office Manager, you will be responsible for coordinating the Reception, Concierge, and Reservation teams, ensuring client satisfaction and managing team operations.
  • We are looking for a dynamic individual who speaks perfect French and English, ideally a third language, and who can create surprise and an unforgettable experience for our clients.

Matching Summary

Match Score: 85

The Mondrian Bordeaux les Carmes is seeking a Front Office Manager to lead their reception team in a luxury lifestyle hotel. The ideal candidate will ensure exceptional guest experiences, manage team training, and maintain high service standards.

Skills & Requirements

Must-have

  • Coordinate Reception, Concierge, and Reservation teams
  • Ensure client satisfaction from check-in to check-out
  • Manage team schedules and time-off requests
  • Handle client dissatisfaction and propose solutions
  • Foster a positive and trusting work environment

Nice-to-have

  • Create surprise and unforgettable experiences
  • Embody authenticity, fun, reliability, and innovation
  • Maintain a dynamic and smiling demeanor

Key Requirements

  • Perfect French and English language skills
  • Experience with OPERA Cloud software
  • Experience with Octime scheduling software

Work Rights

Not specified

Tailored Resume

Cover Letter