Job 142038

Honeywell

Pittsford, NY, US
Base: $70,100-87,600k; bonus/equity: not specified...
Hybrid (100% onsite for the first 90 days, then 3 days in office per week)
2 years customer service software experience
Manage customer expectations
Proactive, success-oriented, analytics focused
Honeywell is seeking a Customer Success Representative (CSR) to enhance customer experiences and manage relationships in a hybrid work format. The role involves supporting customers in maximizing the value of their LenelS2 products, monitoring customer health, and providing operational support

Job Summary

  • Ensure a customer’s journey from purchase to productivity is smooth and well managed by monitoring customer health and establishing a cadence of customer interactions.
  • Provide operations back-office support to customers and internal teams across the Security and Access Solutions (SAS) LenelS2 business to assist in resolving digital access issues, user onboarding needs and data validation.
  • Support customer relationships to enhance customer experience and drive revenue opportunities throughout the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period.

Matching Summary

Match Score: 85

Honeywell is seeking a Customer Success Representative (CSR) to enhance customer experiences and manage relationships in a hybrid work format. The role involves supporting customers in maximizing the value of their LenelS2 products, monitoring customer health, and providing operational support.

Salary

Base: $70,100-87,600K; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including Medical, Dental, Vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • 2 years customer service software experience
  • Manage customer expectations
  • Proactive, success-oriented, analytics focused
  • Customer-facing engagement skills

Nice-to-have

  • Account management or customer success experience
  • Direct customer contact
  • Technology consultation
  • Upselling/cross-selling
  • Adapt to changing priorities
  • Passion for customer success

Key Requirements

  • 2 years of Customer Service experience within a software-oriented business
  • Experience in managing customers’ expectations
  • Proven track record of being proactive, success oriented, analytics focused and predictive
  • Customer-facing engagement skills and ability to manage relationships with decision-makers

Work Rights

Not specified

Tailored Resume

Cover Letter