Competitive compensation commensurate with experie...
Fully remote
2+ years b2b customer service experience
Proficiency with zendesk or similar crm tools
Ability to manage high-volume multi-channel queues
Nabis is seeking a Customer Experience Associate to provide high-quality support to their brand and retail partners in a fully remote capacity. The ideal candidate should have experience in B2B customer service and possess strong communication and problem-solving skills
Job Summary
Nabis is the #1 licensed cannabis wholesale platform supplying $1B+ worth of products annually across California, New York, and Nevada.
The role involves serving as a frontline point of contact for brand and retail partners via email, phone, and chat while managing order workflows end-to-end.
Candidates will work in a fully remote environment with structured coaching, clear performance expectations, and opportunities to grow within a CX organization investing in operational excellence.
Matching Summary
Match Score: 85
Nabis is seeking a Customer Experience Associate to provide high-quality support to their brand and retail partners in a fully remote capacity. The ideal candidate should have experience in B2B customer service and possess strong communication and problem-solving skills.
Salary
Competitive compensation commensurate with experience; Not specified; Fully remote work environment with structured team culture
Skills & Requirements
Must-have
2+ years B2B customer service experience
Proficiency with Zendesk or similar CRM tools
Ability to manage high-volume multi-channel queues
Nice-to-have
Experience in SaaS or logistics environments
Bilingual in Spanish and English
Familiarity with compliance-adjacent workflows
Key Requirements
2+ years of B2B customer service or operations experience
Strong written and verbal communication skills in English
Availability to work US Pacific or Eastern business hours