Concierge - Bell Captain

Marriott

Melbourne, VIC, Australia
Assist guests with luggage storage and retrieval
Arrange taxi cab and shuttle bus transportation
Dispatch bell staff or valet staff as needed
The role involves greeting guests, informing them of property amenities, and arranging various forms of transportation including taxis and shuttles

Job Summary

  • The role involves greeting guests, informing them of property amenities, and arranging various forms of transportation including taxis and shuttles.
  • As a departmental role model, the incumbent assists management in hiring, training, scheduling, and coaching employees while ensuring high service standards.
  • The position requires physical capability to lift up to 50 pounds independently and move over uneven surfaces while maintaining a professional demeanor.

Matching Summary

The role involves greeting guests, informing them of property amenities, and arranging various forms of transportation including taxis and shuttles.

Skills & Requirements

Must-have

  • Assist guests with luggage storage and retrieval
  • Arrange taxi cab and shuttle bus transportation
  • Dispatch bell staff or valet staff as needed
  • Maintain professional appearance and uniform standards
  • Communicate parking procedures to guests

Nice-to-have

  • Passionate about guest well-being and wellness
  • Optimistic and adventurous personality traits
  • Ability to anticipate service needs proactively
  • Experience assisting individuals with disabilities
  • Strong relationship building skills with team members

Key Requirements

  • High School diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • Less than 1-year supervisory experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter