The Customer Community Manager is responsible for the end-to-end execution of community strategy and evaluating membership-based programs
Job Summary
The Customer Community Manager is responsible for the end-to-end execution of community strategy and evaluating membership-based programs.
This role balances hands-on contribution with collaboration to plan, execute, and measure Customer Advisory Councils, Product Advisory Groups, and User Groups.
The position requires translating qualitative and quantitative feedback into actionable recommendations that influence product direction and go-to-market strategy.
Matching Summary
The Customer Community Manager is responsible for the end-to-end execution of community strategy and evaluating membership-based programs.
Skills & Requirements
Must-have
Bachelor's degree or equivalent experience
Experience leading customer advisory councils
Advanced proficiency in Excel and Power BI
Salesforce CRM dashboard creation
Executive presentation development skills
Multi-stakeholder project management
Nice-to-have
Strong executive presence and facilitation
B2B SaaS industry background
Hands-on individual contributor mindset
Cross-functional collaboration expertise
Strategic thinking and operational rigor
Key Requirements
Bachelor's degree or equivalent practical experience
Must be legally authorized to work in the United States without sponsorship
Demonstrated ability to engage executive-level stakeholders
Work Rights
Must be legally authorized to work in the United States