The Senior Cloud Support Analyst provides high-quality technical support to customers and colleagues, focusing on advanced server infrastructure and SaaS operations
Job Summary
The Senior Cloud Support Analyst provides high-quality technical support to customers and colleagues, focusing on advanced server infrastructure and SaaS operations.
Responsibilities include analyzing, progressing, and resolving support tickets, producing technical documentation, and serving as a senior escalation point for complex queries.
Infios is looking for partners in innovation and growth, committed to making supply chains better through future technologies and an inclusive workplace.
Matching Summary
The Senior Cloud Support Analyst provides high-quality technical support to customers and colleagues, focusing on advanced server infrastructure and SaaS operations.
Skills & Requirements
Must-have
Advanced server infrastructure management
SaaS operations expertise
OCI, Azure, AWS cloud platforms
WSFC, SQL clusters, routing, load balancing
Microsoft operating systems
TCP/IP networking
Python and PowerShell scripting
Nice-to-have
Customer-focused approach
Meticulous attention to detail
Proactive and independent work ethic
Technical role model for team
Passion for rethinking existing solutions
Key Requirements
Proven background in IT helpdesk or technical support
Experience working to defined SLAs
Ability to maintain security and compliance standards
Fluent written and spoken English
Flexible work availability including urgent issues outside standard hours