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Nuttallgear is seeking a Customer Care Advocate I to serve as the primary contact for customer inquiries related to orders, quotes, and product questions. The role emphasizes delivering a seamless customer experience through strong communication, accountability, and collaboration within a dynamic team environment.
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Job Summary
The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries.
Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness.
Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement.
Matching Summary
Match Score: 75
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Nuttallgear is seeking a Customer Care Advocate I to serve as the primary contact for customer inquiries related to orders, quotes, and product questions. The role emphasizes delivering a seamless customer experience through strong communication, accountability, and collaboration within a dynamic team environment.
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Skills & Requirements
Must-have
customer inquiries, quotes & orders
keyboarding skills, 45+ WPM
MS Teams, Windows Operating Systems
corporate websites & eCommerce platforms
Nice-to-have
demonstrated mechanical or technical aptitude
team oriented, fast-paced environment
situational adaptability and resourcefulness
passion for process improvement
Key Requirements
High School diploma required
Two years of professional customer care experience
Basic to Intermediate Excel Skills preferred
Experience with Oracle &/or SAP (or other ERP systems)
Experience with CRM platforms such as Salesforce or Microsoft Dynamics