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FCT is seeking a Customer Service Representative for their Residential Lending Solutions team, emphasizing a commitment to employee success and a collaborative company culture. Ideal candidates should have customer service experience, preferably in a call center, and possess strong communication and problem-solving abilities.
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Job Summary
The role involves serving as the first point of contact for customers with a focus on providing an exceptional experience on every call.
Employees will handle high volumes of inbound calls, address issues with lawyers and lenders, and ensure transactions close smoothly and on time.
The company offers comprehensive benefits including a retirement savings plan with company match, hybrid work arrangements, and paid volunteer opportunities.
Matching Summary
Match Score: 75
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FCT is seeking a Customer Service Representative for their Residential Lending Solutions team, emphasizing a commitment to employee success and a collaborative company culture. Ideal candidates should have customer service experience, preferably in a call center, and possess strong communication and problem-solving abilities.
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Salary
Base: $45,880 - $55,130 CAD; Bonus/Equity: Potential performance-based incentives; Benefits: Comprehensive health, wellness, and retirement match
Skills & Requirements
Must-have
Minimum one year call center experience
Exceptional phone manner and communication skills
Ability to multi-task in fast-paced environment
Nice-to-have
Mortgage administration experience preferred
Legal Assistant or Law Clerk diploma asset
Ability to think outside the box
Key Requirements
One year customer service experience in call center
Intermediate computer skills in MS Office products