It Engineer

BitGo

Sioux Falls, United States
On-site
It systems issue resolution
Employee onboarding/offboarding
Laptop provisioning and maintenance
Analyze and resolve requests regarding IT systems issues and enhancements, leveraging analytical skills to diagnose root causes, implement timely and effective solutions, and drive continuous improvements through system modifications and process enhancements

Job Summary

  • Analyze and resolve requests regarding IT systems issues and enhancements, leveraging analytical skills to diagnose root causes, implement timely and effective solutions, and drive continuous improvements through system modifications and process enhancements.
  • Manage employee onboarding and offboarding processes, including account provisioning, access control, and secure deactivation of systems and devices.
  • Competitive base salary, bonus and stock options; 100% company paid health insurance for employee, partner and dependents; Up to 4% 401k company match.

Matching Summary

Analyze and resolve requests regarding IT systems issues and enhancements, leveraging analytical skills to diagnose root causes, implement timely and effective solutions, and drive continuous improvements through system modifications and process enhancements.

Skills & Requirements

Must-have

  • IT systems issue resolution
  • Employee onboarding/offboarding
  • Laptop provisioning and maintenance
  • Okta administration
  • Network troubleshooting
  • IT system monitoring and documentation

Nice-to-have

  • AI-driven solutions and automation
  • Zero-Trust security principles
  • Physical access control systems
  • Agile framework experience

Key Requirements

  • 3+ years IT Support/Operations experience
  • 2+ Years Windows/macOS endpoint support
  • MDM platform experience
  • IT onboarding call leadership
  • Basic network troubleshooting
  • IT project management experience
  • ITSM platform administration
  • Identity Management administration
  • Hardware procurement and asset management

Work Rights

Not specified

Tailored Resume

Cover Letter