Customer Relationship Manager (alberta)

DIGI Outsource

Alberta, Canada
Not specified; not specified; health insurance inc...
High value customer relationship management
Source of wealth and funds verification
Responsible gambling compliance execution
This role involves supporting the establishment, maintenance, and strengthening of relationships with High Value Customers while ensuring their experience remains safe, fun, and sustainable

Job Summary

  • This role involves supporting the establishment, maintenance, and strengthening of relationships with High Value Customers while ensuring their experience remains safe, fun, and sustainable.
  • You will be responsible for identifying customer source of wealth and funds, executing on significant losses, and making recommendations for player upgrades or downgrades within the High Value program.
  • The company offers a supportive environment with learning and development programs, health insurance, and an Employee Assistance Programme to help you supercharge your career.

Matching Summary

This role involves supporting the establishment, maintenance, and strengthening of relationships with High Value Customers while ensuring their experience remains safe, fun, and sustainable.

Salary

Not specified; Not specified; Health insurance included

Skills & Requirements

Must-have

  • High Value Customer relationship management
  • Source of wealth and funds verification
  • Responsible gambling compliance execution
  • Clear confident written and verbal communication
  • CRM software proficiency and troubleshooting

Nice-to-have

  • In-depth knowledge of sports betting markets
  • Experience in online gaming or casino industry
  • Familiarity with gambling regulations across jurisdictions
  • Ability to manage projects efficiently
  • Collaborative mindset for cross-functional teams

Key Requirements

  • Credit and criminal record check required
  • Qualification verification check required
  • Trust and honesty for financial data access

Work Rights

Not specified

Tailored Resume

Cover Letter