The Head of Frontline Services shapes and leads a seamless, human‑centred workplace experience across the organisation, bringing together people, place, technology and service excellence
Job Summary
The Head of Frontline Services shapes and leads a seamless, human‑centred workplace experience across the organisation, bringing together people, place, technology and service excellence.
Key responsibilities include leading operational delivery of workplace Moments That Matter, ensuring experience standards are maintained and KPIs are achieved, and owning the end‑to‑end colleague and visitor journey.
M&G offers a valuable pension scheme, 38 days annual leave, market-leading Inspiring Families policy, and comprehensive Health & Protection cover.
Matching Summary
The Head of Frontline Services shapes and leads a seamless, human‑centred workplace experience across the organisation, bringing together people, place, technology and service excellence.