Base: not specified; bonus/equity: not specified; ...
Servicenow itsm/itom/spm modules
Itil process knowledge
Incident and problem management
We are seeking a highly motivated and proactive ServiceNow ITSM/ITOM/SPM Subject Matter Expert to support and enhance processes in a large, high-tech enterprise
Job Summary
We are seeking a highly motivated and proactive ServiceNow ITSM/ITOM/SPM Subject Matter Expert to support and enhance processes in a large, high-tech enterprise.
This role involves working in a 24/7 environment to provide global user support, drive adherence to ITSM/ITOM/SPM processes, and collaborate closely with the global technical service desk.
A challenging and rewarding role in a fast-paced, high-tech enterprise environment is offered, with opportunities for professional development, certification, and competitive compensation including shift allowances.
Matching Summary
We are seeking a highly motivated and proactive ServiceNow ITSM/ITOM/SPM Subject Matter Expert to support and enhance processes in a large, high-tech enterprise.
Salary
Base: Not specified; Bonus/Equity: Not specified; Benefits: Competitive compensation including shift allowances
Skills & Requirements
Must-have
ServiceNow ITSM/ITOM/SPM modules
ITIL process knowledge
Incident and problem management
Process design and workflow optimisation
Agile and DevOps principles
Global 24/7 support environment
Nice-to-have
Continuous improvement mindset
Strong communication skills
Stakeholder management
Analytical and structured approach
Collaborative and team-oriented
Resilient and flexible under pressure
Key Requirements
10+ years IT experience
5+ years in ITSM/ITOM/SPM and ServiceNow
Deep knowledge of ITIL processes
Experience with ServiceNow Incident, Problem, Change, Request, CMDB modules