Shape how businesses connect with customers and how agents deliver exceptional service through intuitive and efficient experiences
Job Summary
Shape how businesses connect with customers and how agents deliver exceptional service through intuitive and efficient experiences.
Define and execute the design vision and strategy for agent experiences, customer engagement, and operational workflows across the contact center platform.
Zoom offers a window of at least 5 days for you to apply because we believe in giving you every opportunity.
Matching Summary
Shape how businesses connect with customers and how agents deliver exceptional service through intuitive and efficient experiences.
Salary
Minimum: $124,000.00; Maximum: $271,200.00; Bonus and equity value considered
Skills & Requirements
Must-have
Design strategy for contact center platform
End-to-end design processes
Scalable user interfaces
Design systems and accessibility
Figma and WCAG standards
Nice-to-have
AI-driven insights integration
Mentoring junior designers
Agile environment collaboration
Data-rich workflow design
Key Requirements
8+ years product design experience
B2B SaaS experience
Contact center or enterprise workflow domains
BS in Design, HCI, Computer Science, or equivalent experience
Collaboration, communication, and presentation skills