Base: $41.10 - $61.65 ph; bonus/equity: not specif...
Onsite
Bachelor's degree in business or related field
7 years of patient/customer relations experience
Knowledge of lean, six sigma, and pdsa methodologies
Advocate Aurora Health is seeking a Manager of Patient Experience for their West Allis, Wisconsin location. The role involves leading service quality initiatives, collaborating with leaders to enhance patient care, and implementing quality improvement strategies
Job Summary
This role leads the implementation of system-wide service quality activities and acts as a liaison between the system department and designated sites.
The incumbent is responsible for coordinating operational improvement projects using proven tools such as Lean, Six Sigma, and Plan-Do-Study-Act (PDSA).
Advocate Health offers a comprehensive suite of total rewards including competitive compensation, generous retirement offerings, and extensive health and welfare benefits.
Matching Summary
Match Score: 85
Advocate Aurora Health is seeking a Manager of Patient Experience for their West Allis, Wisconsin location. The role involves leading service quality initiatives, collaborating with leaders to enhance patient care, and implementing quality improvement strategies.
Salary
Base: $41.10 - $61.65 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Medical/Dental/Vision, Retirement match, Educational Assistance
Skills & Requirements
Must-have
Bachelor's Degree in Business or related field
7 years of patient/customer relations experience
Knowledge of Lean, Six Sigma, and PDSA methodologies
Experience with strategic implementation and project management
Ability to influence leaders, physicians, and caregivers
Nice-to-have
Advanced knowledge of multi-cultural diversity
Passion for patient and family-centered care
Proficiency with Microsoft Office suite including Access
Demonstrated ability to build interdisciplinary teams
Experience facilitating work teams and fostering relationships
Key Requirements
Bachelor's Degree in Business or related field
Typically requires 7 years of experience in patient/customer relations
No specific licensure, registration, or certification required