Return Material Authorization (rma) Specialist

Philips UK

Eagan, United States
Base: $21.00 to $32.00 ph; bonus/equity: annual in...
Fully remote
Manage full rma lifecycle
Customer service via email
Coordinate internal teams and vendors
Coordinate end-to-end return and repair processes by managing customer requests, RMA creation, and product routing to ensure timely, accurate, and high-quality service outcomes

Job Summary

  • Coordinate end-to-end return and repair processes by managing customer requests, RMA creation, and product routing to ensure timely, accurate, and high-quality service outcomes.
  • Serve as the primary point of contact for customers via email, providing clear, timely updates and ensuring a positive service experience without a high-volume call environment.
  • We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve.

Matching Summary

Coordinate end-to-end return and repair processes by managing customer requests, RMA creation, and product routing to ensure timely, accurate, and high-quality service outcomes.

Salary

Base: $21.00 to $32.00 per hour; Bonus/Equity: Annual incentive bonus may be offered; Benefits: Comprehensive Philips Total Rewards benefits program

Skills & Requirements

Must-have

  • Manage full RMA lifecycle
  • Customer service via email
  • Coordinate internal teams and vendors
  • Maintain accurate documentation
  • Process improvements

Nice-to-have

  • Organized and detail-oriented professional
  • Collaborate cross-functionally
  • Structured, process-driven environment
  • High-quality customer experience

Key Requirements

  • 1+ years experience in customer service/support/admin
  • Strong written communication skills
  • Proficiency in Microsoft Excel
  • High school diploma or equivalent
  • US work authorization

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter