Base: $18.50 - $20.50 ph; bonus/equity: not specif...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Base: $18.50 - $20.50 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service experience
Front-line leadership skills
Billing issue resolution
Member retention strategies
Facility operations oversight
Team training and development
Nice-to-have
Fitness industry knowledge
Hospitality background
Social media management
Empathy and professionalism
Fast-paced environment adaptability
Solution-oriented mindset
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training