Guest Services Agent

Acquire Asia Pacific Pty

High-volume customer service experience
Reservation management software proficiency
Multi-channel communication skills
This role involves managing guest experiences from reservation confirmation through post-departure across multiple communication channels

Job Summary

  • This role involves managing guest experiences from reservation confirmation through post-departure across multiple communication channels.
  • The position requires proactive troubleshooting, accurate reservation creation, and effective collaboration with on-ground teams to ensure flawless operations.
  • Candidates must demonstrate a commitment to company values including curiosity, entrepreneurial energy, and the ability to work in a fast-paced global environment.

Matching Summary

This role involves managing guest experiences from reservation confirmation through post-departure across multiple communication channels.

Skills & Requirements

Must-have

  • High-volume customer service experience
  • Reservation management software proficiency
  • Multi-channel communication skills
  • Payment transaction processing
  • 24/7 rostering flexibility

Nice-to-have

  • Property Management Systems experience
  • RMS and HomeHero competency
  • OTA distribution knowledge
  • Cross-cultural communication ability
  • Entrepreneurial mindset

Key Requirements

  • Experience in high-volume customer service roles
  • Competency in RMS and Locking Systems
  • Strong attention to detail and accuracy

Work Rights

Not specified

Tailored Resume

Cover Letter