The role involves the operational management of the Service Desk, ensuring personnel readiness and performance monitoring against SLAs
Job Summary
The role involves the operational management of the Service Desk, ensuring personnel readiness and performance monitoring against SLAs.
Responsibilities include stakeholder management with IT Service Managers in Germany, process optimization for cost reduction, and onboarding/training local experts.
Airbus offers a competitive salary, multiple bonuses, private medical plan, hybrid work policy, and continuous development opportunities.
Matching Summary
The role involves the operational management of the Service Desk, ensuring personnel readiness and performance monitoring against SLAs.
Skills & Requirements
Must-have
Operational management of the Service Desk
Monitoring of Service Desk KPIs
ITIL knowledge
Leadership of IT teams
Knowledge management strategies
Nice-to-have
German language skills
Cost reduction initiatives
Continuous improvement mindset
Inclusive working environment
Key Requirements
Several years of experience in leading IT teams
Sound ITIL knowledge (Expert or Managing Professional Level)