Technical User Operations Specialist, Emea

Harvey

London, United Kingdom
Remote
3+ years technical support experience
Enterprise customer support background
Api troubleshooting and understanding
The role serves as the frontline support for enterprise customers using Harvey's AI-driven legal platform

Job Summary

  • The role serves as the frontline support for enterprise customers using Harvey's AI-driven legal platform.
  • Candidates must possess deep knowledge of APIs, authentication, and error logs to resolve complex technical issues.
  • The position requires working a fixed Friday–Tuesday schedule with weekend coverage included in the standard workweek.

Matching Summary

The role serves as the frontline support for enterprise customers using Harvey's AI-driven legal platform.

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Enterprise customer support background
  • API troubleshooting and understanding
  • AI product domain knowledge
  • Friday-Tuesday shift availability

Nice-to-have

  • Empathetic communication style
  • Fast-paced environment adaptability
  • Cross-functional collaboration skills
  • Continuous improvement mindset
  • White-glove service delivery

Key Requirements

  • 3+ years proven technical support experience
  • Experience supporting large enterprise customers
  • Proficiency with CRM and support tools
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter