This position is the focal point of the Customer Acceptance & Delivery (CAD) process, leads the execution of the Customer Presentations Program including the QLBs/CLBs handling, On-Quality and On-Time treatment with correct rework for Customer acceptance and continuously maintain the high customer satisfaction along the Section, FAL & Delivery phases
Job Summary
This position is the focal point of the Customer Acceptance & Delivery (CAD) process, leads the execution of the Customer Presentations Program including the QLBs/CLBs handling, On-Quality and On-Time treatment with correct rework for Customer acceptance and continuously maintain the high customer satisfaction along the Section, FAL & Delivery phases.
Ensure customer presentations as per applicable procedure, evaluate zone readiness, and conduct “customer eyes” inspection of each a/c before customer ground check.
Be responsible for KPI statistics/analysis/reporting and proposal of improvement, and liaise with internal suppliers to build, manage and set counter measures to protect from recurrent issues.
Matching Summary
This position is the focal point of the Customer Acceptance & Delivery (CAD) process, leads the execution of the Customer Presentations Program including the QLBs/CLBs handling, On-Quality and On-Time treatment with correct rework for Customer acceptance and continuously maintain the high customer satisfaction along the Section, FAL & Delivery phases.
Skills & Requirements
Must-have
Customer Presentations Program
QLBs/CLBs handling
On-Quality and On-Time treatment
Customer satisfaction
Fluent in English communication
Nice-to-have
Manufacturing processes knowledge
Aircraft manufacturing technique
Balancing in conflict situations
Initiative to work under stress
Adapt to outdoor conditions
Key Requirements
Bachelor degree or above
Knowledge of manufacturing processes
Aircraft manufacturing technique document/drawing is preferable
Industry safety practices and procedures
Quality System understanding
Ability to establish and maintain effective working relationships