Banking Admin & Fee Waiver [Contact Centre - Customer Service Fulfilment Operations]
D L RESOURCES PTE LTD
Islandwide, Singapore
Not specified
Manage incoming and outgoing emails
Adhere to bank code of conduct
Process waiver requests via ivr
D L RESOURCES PTE LTD is seeking a Banking Administrator for their Contact Centre, responsible for managing customer communications and processing fee waiver requests. The ideal candidate will ensure timely responses to customer inquiries while adhering to banking policies and service standards
Job Summary
The role involves managing and handling both incoming and outgoing emails for customer service operations.
Employees must ensure all cases are attended within standard or agreed-upon turnaround times.
Staff will render support by submitting waiver requests for cases submitted through the Interactive Voice Response system.
Matching Summary
Match Score: 75
D L RESOURCES PTE LTD is seeking a Banking Administrator for their Contact Centre, responsible for managing customer communications and processing fee waiver requests. The ideal candidate will ensure timely responses to customer inquiries while adhering to banking policies and service standards.