Senior Technical Account Manager (emea Shift)

Workday

Pune, India
Hybrid (50% in-office, emea shift hours)
Proactive customer support
Customer advocacy
Workday system reliability
Workday is seeking a Senior Technical Account Manager for their Pune office to enhance customer relationships and ensure effective management of complex accounts. The ideal candidate will possess strong technical skills, project management experience, and the ability to communicate effectively with both technical and executive stakeholders

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • Candidates will be expected to work EMEA shift hours: 01:30PM - 10:30PM (EMEA Daylight Time) / 02:30PM - 11:30PM IST (EMEA Standard Time) to support our EMEA customers.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Account Manager for their Pune office to enhance customer relationships and ensure effective management of complex accounts. The ideal candidate will possess strong technical skills, project management experience, and the ability to communicate effectively with both technical and executive stakeholders.

Skills & Requirements

Must-have

  • Proactive customer support
  • Customer advocacy
  • Workday system reliability
  • Strategic account management
  • Drive escalations and incidents
  • EMEA shift hours

Nice-to-have

  • Sun-drenched optimism
  • Courageous collaborators
  • Empathy and enthusiasm
  • Continuous improvement initiatives

Key Requirements

  • 7+ years of experience in product support, customer success, account management or consulting
  • 5+ years of experience implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects
  • BS or MS in a Technical Degree or equivalent technical work experience
  • Must be willing to relocate to Pune
  • Must work from the office at least 50% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter