Glass America offers a great salary and benefits, including paid time off, parental leave, holidays, and comprehensive insurance
Job Summary
Glass America offers a great salary and benefits, including paid time off, parental leave, holidays, and comprehensive insurance.
As a Customer Service Representative (CSR), you will professionally handle customer interactions, schedule appointments, and communicate with technicians.
The company provides career development and progression opportunities within a growing organization operating in 38 states.
Matching Summary
Glass America offers a great salary and benefits, including paid time off, parental leave, holidays, and comprehensive insurance.
Skills & Requirements
Must-have
Handle customer interactions
Schedule customer appointments
Communicate with Auto Glass Technicians
Utilize company software
Provide service quotes
Meet shop production goals
Nice-to-have
Positive demeanor
Process driven
Sense of urgency
Proactive actions
Key Requirements
Work experience demonstrating organization
Handle high volume phone calls and emails
Comfortable in customer facing role
Reliable and dependable
High aptitude for technology
Strong typing and data entry skills
General knowledge of automobile functions
Auto Parts and/or Dispatcher experience highly desirable