Ec225/725 Technical Representative (on-site)

Airbus Helicopters Malaysia SDN. BHD.

Kuantan, Malaysia
Primary technical support for malaysian super puma fleet
Manage end-to-end technical query process via webtek
Maintain part 66 license currency
Serve as the primary technical support interface for the Malaysian Super Puma fleet to maximize aircraft availability

Job Summary

  • Serve as the primary technical support interface for the Malaysian Super Puma fleet to maximize aircraft availability.
  • Drive fleet performance by organizing technical workshops and spearheading cross-functional campaigns aligned with Support Network divisions.
  • Ensure compliance with Network KPI timeframes and quality standards while managing the end-to-end technical query process via WebTek.

Matching Summary

Serve as the primary technical support interface for the Malaysian Super Puma fleet to maximize aircraft availability.

Skills & Requirements

Must-have

  • Primary technical support for Malaysian Super Puma fleet
  • Manage end-to-end technical query process via WebTek
  • Maintain Part 66 license currency
  • Coordinate PBH return/receive flow
  • Conduct fleet data collection regarding availability

Nice-to-have

  • Proactive identification of digital services adoption
  • Synthesize customer issues for Product Improvement Plan
  • Facilitate cross-functional campaigns with Sales & Service
  • Promote safety culture and best practices to customers

Key Requirements

  • Part 66 license currency required
  • Experience in helicopter technical support
  • Knowledge of Airbus Helicopters products and processes

Work Rights

Not specified

Tailored Resume

Cover Letter