Member Contact Center Consultant

Connexus Credit Union

Remote, US
Fully remote
Omnichannel assistance
Positive member experiences
Risk mitigation procedures
Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans

Job Summary

  • Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans.
  • Our Member Contact Center Consultants work in a fast-paced environment and are our frontline contact for members or individuals calling Connexus.
  • Connexus offers an Amazing Benefits package: 20 days of paid time off and 10 paid holidays, 401K Retirement with up to 6% employer match, and excellent Health, Dental, Vision insurance.

Matching Summary

Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans.

Skills & Requirements

Must-have

  • Omnichannel assistance
  • Positive member experiences
  • Risk mitigation procedures
  • Meet performance metrics
  • Windows environment
  • Internet and databases

Nice-to-have

  • Hunger to learn
  • Desire to help others
  • Thrive in change
  • Coachable
  • Open conversations

Key Requirements

  • 1+ years of related experience
  • Follows established routines
  • Work independently
  • Excellent listening skills
  • Proficient verbal and written communication
  • Ask probing questions
  • Multi-task
  • Maintain composure under pressure
  • Follow procedures, policies, and regulations

Work Rights

Not specified

Tailored Resume

Cover Letter