Not specified; not specified; medical, dental, vis...
2-4 years of experience required
High school diploma or equivalent
Superior verbal communication skills
The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints over the phone to prevent escalation to written or regulatory issues
Job Summary
The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints over the phone to prevent escalation to written or regulatory issues.
Employees must make outbound calls to acknowledge complaints within 24 hours and provide status updates every three days until a resolution is reached.
The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, paid parental leave, and employee mortgage loan programs.
Matching Summary
Match Score: 75
The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints over the phone to prevent escalation to written or regulatory issues.
Salary
Not specified; Not specified; Medical, dental, vision, 401(k) match, paid leave, tuition reimbursement