Collector

Regional Management Corp

Greer, SC, United States
On-site
Outbound and inbound customer calls
Loan resolution techniques
Customer servicing questions
Regional Management Corp is seeking a Collections Specialist to join their team in Greer, SC. The role involves managing customer interactions to resolve delinquency through effective communication and customer service, with a focus on providing solutions during challenging financial times

Job Summary

  • The Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques.
  • The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.
  • In the last few years our goal has been expansion, creating growth opportunities for many of our team members.

Matching Summary

Match Score: 85

Regional Management Corp is seeking a Collections Specialist to join their team in Greer, SC. The role involves managing customer interactions to resolve delinquency through effective communication and customer service, with a focus on providing solutions during challenging financial times.

Skills & Requirements

Must-have

  • Outbound and inbound customer calls
  • Loan resolution techniques
  • Customer servicing questions
  • Electronic payment processing
  • Document customer interactions
  • Adhere to operational controls

Nice-to-have

  • Cross-sell/up-sell opportunities
  • Meaningful impact in people's lives
  • Personal touch to finance

Key Requirements

  • 2+ years of collections experience
  • Proficient in MS Office and database software
  • Strong customer service and problem solving skills
  • Excellent verbal and written communication skills
  • Bi-lingual (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter