Alternant Support Qualité Service H/f

Viessmann

Not specified
Advanced excel proficiency required
Excellent written communication skills
Strong analytical and organizational abilities
Viessmann is seeking an Alternant Support Qualité Service (H/F) to enhance customer satisfaction through feedback analysis and quality control processes. The role involves managing customer disputes and contributing to performance reporting while requiring strong analytical and organizational skills

Job Summary

  • The role involves collecting and analyzing customer feedback to identify recurring friction points in the client journey.
  • Responsibilities include conducting audits on internal procedure compliance and managing legal dispute dossiers with the legal department.
  • The position aims to reduce litigation rates and improve the Net Promoter Score through root cause analysis and corrective actions.

Matching Summary

Match Score: 85

Viessmann is seeking an Alternant Support Qualité Service (H/F) to enhance customer satisfaction through feedback analysis and quality control processes. The role involves managing customer disputes and contributing to performance reporting while requiring strong analytical and organizational skills.

Skills & Requirements

Must-have

  • Advanced Excel proficiency required
  • Excellent written communication skills
  • Strong analytical and organizational abilities

Nice-to-have

  • Basic knowledge of insurance law
  • Diplomatic interpersonal approach
  • Proposing process improvement projects

Key Requirements

  • Student in License or Master (Bac+3/5)
  • Quality, Management, Business Law, or Administration degree
  • Fluent French language skills

Work Rights

Not specified

Tailored Resume

Cover Letter