Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Saas software support
Customer support experience
Log reading and analysis
** Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The role requires expertise in customer support for SaaS applications, particularly in Human Capital Management, with a focus on troubleshooting and problem-solving. **

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The role requires expertise in customer support for SaaS applications, particularly in Human Capital Management, with a focus on troubleshooting and problem-solving. **

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Talent Management solutions support
  • 365-day / 24x7 coverage
  • regional shift pattern

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • resilience when faced with tight timeframes

Key Requirements

  • 4+ years in SaaS software support
  • 4+ years Customer Support experience
  • evidence-based troubleshooting experience
  • log reading and analysis skill
  • Talent Management solutions support
  • engage and coordinate multiple teams
  • resilience when faced with tight resolution timeframes

Work Rights

Not specified

Tailored Resume

Cover Letter