GMG is seeking an IT Support Engineer for their service desk to provide technical assistance and support for end-users. The ideal candidate should have 2-3 years of experience in desktop support and possess strong problem-solving skills, with a focus on customer service
Job Summary
The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems.
This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies.
At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being.
Matching Summary
Match Score: 85
GMG is seeking an IT Support Engineer for their service desk to provide technical assistance and support for end-users. The ideal candidate should have 2-3 years of experience in desktop support and possess strong problem-solving skills, with a focus on customer service.
Skills & Requirements
Must-have
Provide end-user technical assistance
Troubleshoot hardware and software issues
Manage user accounts and IT assets
Proficiency in Windows OS and macOS
Basic networking knowledge (IP, DNS, DHCP, VPN)
Familiarity with ticketing and remote support tools
Nice-to-have
Customer-focused professional
Strong problem-solving skills
Seamless user experience
Enhance system efficiency
Key Requirements
2–3 years of experience in desktop support
Hands-on experience with Active Directory
Hands-on experience with Office 365 administration