Customer Care Agent

Pluxee

Mexico City, Mexico
**
Handle incoming queries via phone, email, chat
Troubleshoot common issues
Document all interactions accurately in crm
** Pluxee is seeking a Customer Care Agent to provide empathetic and effective support to clients, consumers, and merchants. This entry-level position offers a dynamic work environment that emphasizes teamwork, adaptability, and a culture of continuous learning. **

Job Summary

  • The Customer Care Agent is responsible for providing prompt, accurate, and empathetic support to clients, consumers, and merchants across multiple service channels.
  • Responsibilities include handling incoming queries, providing information, troubleshooting common issues, and escalating complex cases.
  • Pluxee offers a meaningful job, an attractive compensation package with multiple benefits, and a great culture that respects and cares for its people.

Matching Summary

Match Score: 75

** Pluxee is seeking a Customer Care Agent to provide empathetic and effective support to clients, consumers, and merchants. This entry-level position offers a dynamic work environment that emphasizes teamwork, adaptability, and a culture of continuous learning. **

Skills & Requirements

Must-have

  • Handle incoming queries via phone, email, chat
  • Troubleshoot common issues
  • Document all interactions accurately in CRM
  • Adhere to performance targets
  • Basic CRM systems proficiency

Nice-to-have

  • Spirit Tireless
  • Desire to Add
  • Teamwork mentality
  • Curiosity and eagerness to learn

Key Requirements

  • 0-2 years of customer service experience
  • High school diploma or equivalent
  • Fluency in local language

Work Rights

Not specified

Tailored Resume

Cover Letter