Fnb Community Advisor Alternative Channels

RMB

Build strong client relationships
Explain banking processes simply
Ensure compliance with rules
The role focuses on delivering an exceptional customer experience by directing clients to suitable service channels including eChannels and self-service

Job Summary

  • The role focuses on delivering an exceptional customer experience by directing clients to suitable service channels including eChannels and self-service.
  • Candidates will be expected to educate customers on correct banking platforms and achieve sales results through tailored financial solutions.
  • This is a 12-month fixed-term contract based at an FNB Alternative Channel located within a Pick 'n Pay store.

Matching Summary

The role focuses on delivering an exceptional customer experience by directing clients to suitable service channels including eChannels and self-service.

Skills & Requirements

Must-have

  • Build strong client relationships
  • Explain banking processes simply
  • Ensure compliance with rules

Nice-to-have

  • Persuasive selling skills
  • Empathy with customers
  • Results-driven attitude

Key Requirements

  • South African Citizen
  • NQF 4 qualification or higher
  • 1-2 years Client Services experience

Work Rights

Must be a South African Citizen

Tailored Resume

Cover Letter