Analyst Ii, Customer Experience Analytics

DraftKings

Base: $76,800.00 - $96,000.00 usd; bonus/equity: +...
**
Sql, python, r, sas, or matlab programming
Bachelor's degree in related field
2+ years analytics or data science experience
** DraftKings is seeking an Analyst II for Customer Experience Analytics to transform data into actionable insights that enhance customer experience. The ideal candidate will possess a strong analytical background and programming skills, working collaboratively with various teams to improve operational performance. **

Job Summary

  • This role transforms complex customer datasets into strategic insights to reduce support friction and improve the end-to-end customer experience.
  • You will lead the design and analysis of experiments to enhance support efficiency, customer satisfaction, and self-service capabilities.
  • The position offers a competitive base salary range of $76,800.00 to $96,000.00 USD plus bonus, equity, and benefits.

Matching Summary

Match Score: 75

** DraftKings is seeking an Analyst II for Customer Experience Analytics to transform data into actionable insights that enhance customer experience. The ideal candidate will possess a strong analytical background and programming skills, working collaboratively with various teams to improve operational performance. **

Salary

Base: $76,800.00 - $96,000.00 USD; Bonus/Equity: Plus bonus and equity; Benefits: Plus benefits as applicable

Skills & Requirements

Must-have

  • SQL, Python, R, SAS, or Matlab programming
  • Bachelor's degree in related field
  • 2+ years analytics or data science experience
  • Statistics and hypothesis testing knowledge
  • Ability to translate complex data into insights

Nice-to-have

  • Experience building predictive models
  • Curiosity and strong problem-solving skills
  • Proactive trend identification capabilities

Key Requirements

  • Bachelor's Degree in Mathematics, Data Science, Engineering, Economics, Business, or related field
  • At least 2 years of analytics or data science experience
  • Proficiency in SQL, Python, R, SAS, or Matlab
  • Strong understanding of statistics and hypothesis testing

Work Rights

Not specified

Tailored Resume

Cover Letter