Agent Guest Relations - On Call

530

Las Vegas, Nevada, US
Front desk experience in first-class hotel
Customer service and reception experience
Computerized front office system operation
The role is responsible for providing outstanding guest service during check-in, check-out, and reservation booking processes

Job Summary

  • The role is responsible for providing outstanding guest service during check-in, check-out, and reservation booking processes.
  • Team members must actively support group functions and serve as a liaison between meeting planners and the hotel.
  • Employees are expected to maintain room inventory, generate detailed reports, and ensure maximum guest satisfaction at all times.

Matching Summary

The role is responsible for providing outstanding guest service during check-in, check-out, and reservation booking processes.

Skills & Requirements

Must-have

  • Front desk experience in first-class hotel
  • Customer service and reception experience
  • Computerized front office system operation
  • Effective written and verbal communication
  • Ability to work evening weekends holidays

Nice-to-have

  • Empowerment for critical guest decisions
  • Analytical skills for problem solving
  • Experience with group functions liaison
  • Instructional ability for new team members

Key Requirements

  • High school or equivalent education preferred
  • Two to three years of customer service experience
  • At least two years of front desk experience in similar first-class hotel

Work Rights

Not specified

Tailored Resume

Cover Letter