Technical Support Engineer - Wireless Products

HITACHI ENERGY SERVICES SP. Z O.O.

Krakow, Lesser Poland, Poland
Fully remote
Wireless product technical support
Ip protocols ipv4/ipv6/tcp/udp
Advanced linux skills
Act as a subject matter expert supporting system integrators and utility customers across the full solution lifecycle

Job Summary

  • Act as a subject matter expert supporting system integrators and utility customers across the full solution lifecycle.
  • Provide advanced technical support, debug, analyze, and resolve complex issues for Hitachi Energy Wireless Solutions.
  • Collaborate with R&D, QA, and product management to improve product quality and customer experience.

Matching Summary

Act as a subject matter expert supporting system integrators and utility customers across the full solution lifecycle.

Skills & Requirements

Must-have

  • Wireless product technical support
  • IP protocols IPv4/IPv6/TCP/UDP
  • Advanced Linux skills
  • Customer Resolution Management tools
  • Wi-Fi standards and broadband applications

Nice-to-have

  • Collaborative customer-focused mindset
  • Experience with 4G/5G and 3GPP
  • Field testing and debugging tools

Key Requirements

  • BSc or MSc in Telecommunications, Computer Science, Electronics
  • 3+ years customer support and testing experience
  • Familiarity with MySQL or Oracle databases

Work Rights

Not specified

Tailored Resume

Cover Letter