Call Centre Agent [East]

SEARCH AVENUE PRIVATE LIMITED

Singapore
Handle inbound and outbound calls
Manage appointments and visit arrangements
Verify caller identity for sensitive data
The role involves managing inbound and outbound calls to provide accurate information regarding appointments, policies, and general enquiries

Job Summary

  • The role involves managing inbound and outbound calls to provide accurate information regarding appointments, policies, and general enquiries.
  • Candidates must verify caller identities before releasing controlled or sensitive information while maintaining strict confidentiality.
  • The position requires supporting administrative duties including data entry, report preparation, and managing feedback or appeals professionally.

Matching Summary

Match Score: 85

The role involves managing inbound and outbound calls to provide accurate information regarding appointments, policies, and general enquiries.

Skills & Requirements

Must-have

  • Handle inbound and outbound calls
  • Manage appointments and visit arrangements
  • Verify caller identity for sensitive data
  • Maintain accurate records in system
  • Escalate complex matters professionally

Nice-to-have

  • Calm under high-pressure situations
  • Strong problem-solving abilities
  • Empathetic handling of complaints
  • Proficient in Microsoft Office applications
  • Effective communication in multiple languages

Key Requirements

  • Minimum GCE 'N' Level qualification
  • Prior call centre experience is an advantage
  • Strong verbal communication skills

Work Rights

Not specified

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