Customer Support Specialist (+french Speaking)

DILIGENT CORPORATION

London, United Kingdom
On-site
Tier i support
Client relationships
English and french communication
The Customer Support Specialist will handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction

Job Summary

  • The Customer Support Specialist will handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction.
  • Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.
  • Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.

Matching Summary

The Customer Support Specialist will handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction.

Skills & Requirements

Must-have

  • Tier I support
  • client relationships
  • English and French communication
  • Windows OS knowledge
  • problem-solving skills

Nice-to-have

  • passion for helping people
  • unflappable under pressure
  • self-confidence with senior executives

Key Requirements

  • phone-based Software Application/Technical Support experience
  • advanced to fluent level in French
  • Working knowledge of Windows OS
  • proven problem-solving skills
  • technical aptitude

Work Rights

Not specified

Tailored Resume

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